Jessica Guardezi · @jsibila
Quality · Operations · Product — in regulated financial services
Quality and Operations leader in fintech. I build centres of operational excellence and write about what makes a process survive daily use, not the diagram.
One career, five rooms. Each piece in the language of its subject — technical for quality, blunt for operations, human for leadership.
Building the company’s Quality function from scratch: a dedicated QA per squad replaced by centrally managed capacity across the Cards, Credit and Payments verticals, with a shared board, explicit prioritisation criteria and cross-coverage inside the team.
The onboarding track for new clients, treated as a product: operational flows, governance of approvals, internal automation, and the seams between Commercial, Product, Technology, Legal, Operations and Support.
Regulatory and structural programmes in a multinational financial institution — tax reform, alphanumeric CNPJ, Oracle and accounting systems, 4966, SAP EURIFI, the new COSIF, CADOC 3040 and 3044 — run across local business, local IT and the group’s global teams.
Five years across the whole arc of a software studio: writing the code, owning the product, then owning the delivery of several of them at once — which is where the difference between a plan and a commitment becomes obvious.
svdev.tech ↗Research taught me method. Software engineering taught me systems. Operations taught me that neither one survives without people who agree on what good looks like.
“Every bug that reaches production passed through a decision first. Quality is where that decision gets made on purpose.”
Quality, operations, product — or a bit of all three. I read everything that lands here.
jessica@sibi.la