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Essays & notes

Quality, operations, product, leadership and life — each written in its own language. Most pieces in English, Portuguese and Spanish.

AllQualityOperationsProductLeadershipLife
LanguageAllENPTES

2 pieces

The onboarding track with its six internal areas, a progress bar, and the three places people get stuck every weekProductClient onboarding is a product, and it has usersIts users are your own commercial, legal and support teams. Nobody treats them like users.EN · PT · ESRead →Two columns contrasting a no delivered as a verdict, which comes back in three weeks, with a no delivered as a reasonProductSaying no is easy. Holding it in week three is the job.Most prioritisation does not fail at the decision. It fails at the re-litigation.EN · PT · ESRead →

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Product — Essays & notes — Jessica Guardezi